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Ink & Toner FAQ

Q: What does OEM mean? What is an OEM cartridge?

A: OEM stands for Original Equipment Manufacturer. OEMs, such as Brother, Canon, Epson, Lexmark, HP, are the companies that manufacture your printers. OEM cartridges are cartridges that are branded under your OEM's brand. All our products are fully compatible with OEM standards.


Q: What does REMANUFACTURED cartridge mean?

A: Recycled cartridges that are disassembled and have their worn parts replaced are called remanufactured cartridges. Most parts in a cartridge can be used several times, for example the hard plastic shell on the outside of the cartridge can be used dozens of times. To guarantee print quality, remanufactured cartridges are refilled and quality control tested in the factory. Our competitive advantage is that the drum has been changed in each toner we sell. To guarantee print quality, remanufactured cartridges from InkProCanada are rebuilt according to ISO 9001 standards and thoroughly tested.


Q: What does ’compatible’ ink cartridge mean?

A: Compatible cartridges (sometimes also referred to as generic cartridges) are new ink cartridges with new parts manufactured by third parties (other than OEM) companies and fully compatible with OEMs. They are exactly the same, but without the OEM’s brand name on it. Compatible ink cartridges can also be remanufactured afterwards, just like OEMs.


Q: What does a ‘compatible’ laser toner cartridge mean?

A: Each type of compatible laser toner cartridges is completely remanufactured. Our cartridges are not just recharged with toner but actually rebuilt. Our manufacturers use high-grade toner, new high quality drum and other related materials, which produce the same as or a higher quality output than the original cartridge.


Q: Why do OEM manufacturers make cartridge-based laser printers with expensive cartridges?

A: If you buy a pair of OEM black and color cartridges for certain models of printers, you may realize that the price of these two cartridges is very close to the price of a printer. Most OEM manufacturers do not earn a profit from printers, but from cartridges.


Q: Are compatible cartridges available for all printers?

A: Compatible cartridges are available for most printers, with the exception of Lexmark, Hewlett Packard, and some Canon models. All other printers have compatible cartridges available that are just as good if not better than the originals.

Lexmark and HP cartridges are manufactured with the printer head incorporated into the cartridge itself and so can only be manufactured by these companies or under contract to them. However, their cartridges can be remanufactured and refilled at a discount price. Check our site for these remanufactured products. 


Q: What about quality? Are re-engineered cartridges just as good as the new ones?

A: Yes, definitely. Often, they are even better. Our re-engineered OEM toner cartridges contain only high quality components and yield outstanding results. Re-engineering technology has become so precise that this process not only meets, but often exceeds the original manufacturer's standards. Additionally, our manufacturers spend a lot of time studying new OEM technological advances to ensure we maintain our own high standards.


Q: Will using a re-engineered cartridge void my machine's warranty?

A: No! Absolutely not. The Federal Trade Commission (of the United States government) specifically prohibits any manufacturer from requiring you to purchase their brand supplies exclusively. In addition, the Sherman and Clayton Antitrust Act (commonly known as "competition law") clearly states that no manufacturer is allowed to limit a warranty based on the customer using only the manufacturer's supplies. As for remanufactured parts, the fact is that Hewlett Packard and other OEM manufacturers of laser printers and copiers use recycled parts in their NEW cartridges. It even says so on the box: "Made from new/recycled, foreign, and domestic materials."


Q: Will my re-engineered cartridge last as long as the original?

A: Actually, it will last an average of 20% longer. Believe it or not, the OEM manufacturer does not fill their cartridges to full capacity. We do. We put an average of 20% more toner in our cartridges. This means that, in addition to saving money on the purchase of a re-engineered cartridge, you save even more because it will print or copy 20% more pages before needing to be replaced again.


Q: Does re-engineering my toner or drum cartridges really save me money?

A: Absolutely. In most cases, you will realize very significant savings. For example, let’s look at a popular toner cartridge that we re-engineer: the HP LaserJet P1505 36A (CB436A). This (OEM) cartridge retails for about $97.82, and we sell the new cartridge re-engineered for $39.68, a savings of $58.14 (59%) to keep in your pocket – definitely the best discounted price you could find.


Q: Can a recycled toner cartridge damage my printer?

A: A toner cartridge that has been properly remanufactured won't cause damage to your laser printer. InkProCanada sells thousands of cartridges per month. We have never had one of our cartridges damage a printer. Every cartridge is checked for leaks prior to assembly and undergoes quality testing and inspection during its manufacturing process. This ensures that you will always get a high quality toner cartridge from InkProCanada. 


Q: Will I get the same number of printed pages and nice dark print from a recycled toner cartridge?

A: Absolutely. We guarantee that you will get excellent quality graphics and page count equal to or higher than that of an OEM cartridge.


Q: Is there less toner in a recycled cartridge than there is in a new one?

A: No. The toner that our manufacturers put into our cartridges comes in bottles of pre-measured amounts, the same amount that is put into an OEM cartridge. 


Q: Is the optical roller in the toner cartridge being replaced?

A: In most cases, the original optical roller is constructed in a way that can be used for another cycle. This means that only the toner powder is being refilled, and other worn-out parts are replaced when needed. After a second cycle, replacing the optical roller is necessary (to rebuild). "Long life" high quality rollers, which allow several consecutive refills, largely improve the economical quality of toner cartridges.


Q: How many times can a single toner cartridge be recycled?

A: The average lifetime of a toner cartridge depends on the user’s care and the quality of recycling. With the replacement of parts that are worn out, and with professional treatment, toner cartridges can theoretically be recycled an unlimited number of times. In practice, toner cartridge lifetime is a maximum of 10 to 15 recycling processes, depending on the model of your printer.


Q: How big of an impact can recycling a specialized item like toner cartridges really have on the environment?

A: Amazingly, even the current level of toner cartridge re-engineering keeps over 38,000 tons of plastic and metal out of our landfills each year. The plastic in these cartridges takes ten centuries to decompose.


Q: I've tried recycled toner cartridges before and they didn't work. So what's changed?

A: Two things have changed: the standards and the industry have changed in a big way. At only about fifteen years old, the toner cartridge recycling industry is now the fastest growing industry in the world. Hewlett Packard recently estimated that 40-45% of all toner cartridges on the market today are being recycled. They estimate that by the turn of the century, two-thirds of all cartridges will be recycled. In fact, the quality of recycled toner cartridges and the substantial cost savings were recognized by former US President George Bush. Shortly before leaving office, he signed a bill forcing government agencies to purchase only recycled toner cartridges.

The industry is growing for some important reasons: back when the recycled toner cartridge industry was just starting out, companies saw a way to make a quick buck by "refilling" toner cartridges. Unfortunately for them, they lacked the knowledge that the some of the components of OEM toner cartridges are designed to fail after one cycle. The other problem was that Canon owned the patent on the technology and on many of the cartridge components as well. This meant that recyclers were forced to just refill the cartridge with toner and pray that it would work for the entire second cycle. Additional cycles were out of the question. The result was inferior toner cartridges, and the industry was tagged with a poor reputation.

A lot has changed since then. In the past nine years, patents and contracts have expired and top quality market components are now available. Some of the aftermarket components perform even better than those of the OEM. The result is that an InkProCanada laser toner cartridge WILL perform as well or better than an OEM, guaranteed!


Q: Why don't more businesses recycle?

A: Simply put, this is due to a lack of education. The toner cartridge remanufacturing industry is only about 15 years old. The industry is working hard to educate consumers about the value of using recycled cartridges, and today more than one third of all Canadian businesses use them. Quite an accomplishment in just fifteen years! Through public relations campaigns and local, state and federal legislation, more and more end-users are realizing the added value of recycled cartridges.


Q: What is the most difficult part of using compatible/remanufactured cartridges?

A: The biggest challenge thus far is convincing the average customer to give it a try! Most customers do not realize that using a generic or remanufactured cartridge is very similar to using an OEM cartridge. If you are new to using compatible cartridges, be confident, try it and save money with InkProCanada’s cartridges.

All manufacturer brand names and trademarks are the properties of their respective owners and are referred to here for descriptive and compatibility purposes only. We sell OEM, High Quality Compatible & Remanufactured Inkjet Cartridges, Laser Toner Cartridges, Thermal Fax Rolls and Photo Papers. The condition of those products is listed in the description field of each item. All special offers and promotional items are subject to availability and reserves the right to change the terms of any offers or promotions without notice.
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